Great, but not for long - Technical Support Engineer Veeam Software Employee Review

3.0
Jun 10, 2020
Recommend
CEO approval
Business Outlook

Pros

- Good starting pay - Lots of great knowledge to pick up on - Amazing co-workers

Cons

- Growing pains are felt throughout the company - Technical resources are a chore to locate and research as they are usually deleted or moved without warning - Constantly shifting goalposts in terms of job performance - The company swear up & down that its not a call center, but its a call center - Related to the previous point, too much focus on call and case milling/KPI numbers - Training is atrocious, as it is a trial by fire with no set training course set in place - Only 5 hours of PTO is granted per pay period - Extremely high stress casework - Little to no opportunity for advancement - Upper management is an enigma, as they do not effectively communicate with the rest of the company

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Veeam Software Response
5y
We appreciate your review! We love when people acknowledge our culture of knowledge sharing and mentorship which allows everyone an opportunity to grow professionally. Your point around growing pains and resources is valid, as we try to live by our corporate value of Innovate & Iterate and sometimes it does feel a it awkward knowing where to look for resources related to your needs. Have you shared your concerns about your case load and your feelings around opportunity for advancement? We are working hard to build out what career growth can look like at a company growing like Veeam is - it was mentioned in our employee survey and we've priorized it as our #1 focus for the remainder of the year. We want to be able to share opportunities for you to learn and grow your career. We hope you feel a difference soon, and would love more feedback via your HRBP.

Explore other reviews about Veeam Software

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance. Working with some of the smartest people I've ever worked with.

Cons

Growing pains of acquiring more companies.

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Veeam Software Response
3d
Thank you for sharing this! We're really glad to hear you're enjoying the work-life balance and that the caliber of your colleagues has been a standout - that's something we hear often and are proud of. Growth through acquisitions does come with its challenges, and we're working hard to make those transitions as smooth as possible for our teams. We appreciate your patience and continued contributions!
2.0
Feb 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is good as well as benefits.

Cons

Poor organizational structure and lack of clarity: Roles, responsibilities, and reporting lines were confusing. This made collaboration and accountability very difficult. Nepotism and favoritism in leadership: Upper management heavily favored hiring and promoting people from their previous companies the "buddy system". Loyalty to personal networks appeared to matter more than competence or performance, which created cliques and made nonconnected employees feel like outsiders. Hypocritical company culture: Leadership frequently talked about "employee matters" values, strong culture, and employee well being, but in practice these were not reflected in actions. Layoffs, heavy workloads after staff reductions, and a focus on looking good on paper undermined any real trust. Frequent layoffs and job insecurity: Multiple rounds of layoffs created constant uncertainty. Remaining employees were expected to absorb significantly more work with fewer resources and little recognition or support. Heavy favoritism toward offshoring and lower cost international employees: Upper management strongly preferred hiring or retaining talent in countries with significantly lower cost of living because their lower salaries made departmental budgets and headcount metrics look better on paper. This resulted in U.S. based employees being disproportionately targeted in layoffs or overlooked for retention/promotion.

7
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