Not your typical support career (I mean that in a GOOD way) - Senior Support Engineer Veeam Software Employee Review

5.0
May 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Absolutely nothing like what you think of when you hear about someone working in IT customer support. It feels nothing like that. I never thought I'd consider this a long term career field, but Veeam has changed my mind on that. I absolutely love the atmosphere and the company culture.

Cons

Veeam was bought out in 2020 and things are slowly but surely becoming more corporate which isn't great.. it was precisely because it felt nothing like a large business working there (which is a good thing!) that attracted me so much to Veeam and why I love working there.

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Veeam Software Response
5y
Thank you for your feedback on our People and Culture! We rely on voices like yours to help shape our maturing brand. We strongly encourage you to reach out to your line manager or your local HRBP to let us know how we can do better

Explore other reviews about Veeam Software

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance. Working with some of the smartest people I've ever worked with.

Cons

Growing pains of acquiring more companies.

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Veeam Software Response
5d
Thank you for sharing this! We're really glad to hear you're enjoying the work-life balance and that the caliber of your colleagues has been a standout - that's something we hear often and are proud of. Growth through acquisitions does come with its challenges, and we're working hard to make those transitions as smooth as possible for our teams. We appreciate your patience and continued contributions!
2.0
Feb 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is good as well as benefits.

Cons

Poor organizational structure and lack of clarity: Roles, responsibilities, and reporting lines were confusing. This made collaboration and accountability very difficult. Nepotism and favoritism in leadership: Upper management heavily favored hiring and promoting people from their previous companies the "buddy system". Loyalty to personal networks appeared to matter more than competence or performance, which created cliques and made nonconnected employees feel like outsiders. Hypocritical company culture: Leadership frequently talked about "employee matters" values, strong culture, and employee well being, but in practice these were not reflected in actions. Layoffs, heavy workloads after staff reductions, and a focus on looking good on paper undermined any real trust. Frequent layoffs and job insecurity: Multiple rounds of layoffs created constant uncertainty. Remaining employees were expected to absorb significantly more work with fewer resources and little recognition or support. Heavy favoritism toward offshoring and lower cost international employees: Upper management strongly preferred hiring or retaining talent in countries with significantly lower cost of living because their lower salaries made departmental budgets and headcount metrics look better on paper. This resulted in U.S. based employees being disproportionately targeted in layoffs or overlooked for retention/promotion.

7
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