Great pay but top management is disappointing - Customer Success Representative Veeam Software Employee Review

3.0
Jul 17, 2025
Recommend
CEO approval
Business Outlook

Pros

They pay the best if we were to consider that the processes are well conducted, trained and settled, everyone knows what they do, it's a constantly evolving company and EVERYONE SALES. If you don't get along with sales, you'll be fired quickly. Yes, they fire people who don't perform as expected especially in New Business teams. In renewals it's safer from this perspective. You won't get bored. Work is hybrid. They have the best products in the market, bow down to that. They are literally pulling out the best and most sought after products, and the developers team is simply out of this world. They always deliver on time, deliver well, the end result is impeccable. I've never had the opportunity to work for another employer with such power of developing and vision about the new products. Each year they reward their TOP performers with a travel in some expensive place, they book the whole place for a week, cover expenses for all the employees who get this reward. The whole experience is outta this world. 'Work hard and party harder' was inspired from Veeam's parties. Every quarter there are directors visiting the site, organizing trainings, etc and most likely an invitation to dinner will follow, all covered by Veeam.

Cons

Managers and directors don't care about work life balance. No one is working overtime but they make sure that during those 8h of work they squeeze the last drop of energy out of you. Abandon all personal projects as you will feel exhausted every day and the weekend is not enough to recharge. Moreover, you have to consider holidays and the fact that you are never allowed to take holidays in the last month of each fiscal quarter and not at all in Q4. This means that you cannot take holidays in March, June, September, October, November and December. Yeah, you heard that well. They only care about the numbers and you should make sure you have no urgency during those months cause you're gonna have to make it disappear. There is no understanding from top management about these and won't accept any unplanned holidays. Should you go against them via alternative means, good luck, they'll make sure to make your life a living hell until you resign or find ways to fire you. You can be the best in the business, if once you simply go against their decision, you're on the blacklist. Even if they can hardly keep new employees because the work volume is huge and few are handling it, they would put the whole team to back up for an empty position than rather be more understanding towards their employees lifes and show some flexibility. They don't expect you to have 'moments' that just happen in your life because it's standing in the way of their profits. At times I'm wondering if Veeam is ever testing those directors for behavioural disorders. The agenda is full with trainings about their products and you have to attend but at the same time, the work volume it's the same. So it's up to you how you're gonna manage the same quantity of work in less time. I won't even mention the weekly checkups with team and manager because they like micro-management and they're control freaks.

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Veeam Software Response
10mo
We appreciate your review on our Customer Success team and your feedback is important to helping us improve. We'd like to address your concerns about senior management, especially around the 8 hours of work and concerns about vacation restrictions during peak periods in the Sales team. We recognize that this can be challenging and may affect overall well-being. As part of our commitment to grow fearlessly, we are looking into strategies to accommodate better work-life balance, even during high-demand times. Your feedback is crucial in helping us create a more supportive environment for our team members - We are actively working to find the right balance between providing guidance and allowing individual autonomy. Your insights are essential in informing our efforts to enhance our leadership practices, ensuring that we create an environment where everyone can thrive and impact fearlessly.

Explore other reviews about Veeam Software

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance. Working with some of the smartest people I've ever worked with.

Cons

Growing pains of acquiring more companies.

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Veeam Software Response
5d
Thank you for sharing this! We're really glad to hear you're enjoying the work-life balance and that the caliber of your colleagues has been a standout - that's something we hear often and are proud of. Growth through acquisitions does come with its challenges, and we're working hard to make those transitions as smooth as possible for our teams. We appreciate your patience and continued contributions!
2.0
Feb 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is good as well as benefits.

Cons

Poor organizational structure and lack of clarity: Roles, responsibilities, and reporting lines were confusing. This made collaboration and accountability very difficult. Nepotism and favoritism in leadership: Upper management heavily favored hiring and promoting people from their previous companies the "buddy system". Loyalty to personal networks appeared to matter more than competence or performance, which created cliques and made nonconnected employees feel like outsiders. Hypocritical company culture: Leadership frequently talked about "employee matters" values, strong culture, and employee well being, but in practice these were not reflected in actions. Layoffs, heavy workloads after staff reductions, and a focus on looking good on paper undermined any real trust. Frequent layoffs and job insecurity: Multiple rounds of layoffs created constant uncertainty. Remaining employees were expected to absorb significantly more work with fewer resources and little recognition or support. Heavy favoritism toward offshoring and lower cost international employees: Upper management strongly preferred hiring or retaining talent in countries with significantly lower cost of living because their lower salaries made departmental budgets and headcount metrics look better on paper. This resulted in U.S. based employees being disproportionately targeted in layoffs or overlooked for retention/promotion.

7
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