Managed Services - Anonymous employee Virtusa Employee Review

Something to be aware of is this company has two sides to it. 1. IT Outsourcing and Agile Software Development 2. Managed Services. The managed services side of Virtusa is new and is starting to grow. It contains many different people who know and are proficient in the different technologies needed for their clients. The biggest issue I had was Virtusa's practice of moving jobs over seas. Each time an employee left the managed services side, instead of searching for someone locally to hire, they would give the position to someone overseas. This may save on cost for the company but when those offshore employees are afraid to even touch the technology that they are supposed to be managing for clients, it makes things more difficult. Especially when clients are wanting to cut cost and move to cloud providers like AWS and Azure. Many of the offshore resources would screw up basic tasks such as taking tickets before the SLA expired, causing alerts to be sent to all personal on-call. Or they would call employees who were not on-call in the middle of the night just to ask how to proceed on something simple, like a disk space ticket. A few of them would ignore proper procedure when doing changes to client environments causing clients to be upset or angry when not informed when the change is occurring. Many of these things could have been avoided if they had provided some sort of training to those offshore resources, but instead they were thrown into the fire without any information. And then the US employees are told to train them while we are too busy with the work we have already been given.