4.0
Jun 13, 2008
Current employee
Phoenix, AZ
Recommend
CEO approval
Business Outlook
Pros
Referring to a call center that we staff: Early release in the evenings if the workload is low, GREAT team environment, relaxed clothing requirements, unrestricted access to the Internet, and knowledgeable management and L3 (senior) techs, understanding of military (reserve) obligations.
Cons
Referring to a call center that we staff: Horrible time-off policy (must request 2 months in advance, and it is usually denied), very strict late-policy (one minute late is unacceptable), inadequate time to work through customer issues.