Great leadership and innovative environment, but pay lagged initially - Telephonic Nurse Case Manager Welby Health Employee Review

Working here as a Nurse Care Manager has been an incredible experience. It is a small but rapidly growing company that is doing amazing, innovative things in the healthcare field through Chronic Care Management (CCM) and remote monitoring. The culture is fantastic—it's an intimate, close-knit group where you truly get to know everyone, and the leadership team is incredibly accessible. It is rare to find a place where you get to meet with the CEO regularly and feel like your voice is genuinely heard. On top of that, the management team is very supportive and easy to work with, the hours are highly flexible, and the pay and benefits package is great. It is highly rewarding work with an excellent work-life balance. Excellent patient care is non-negotiable. We love our patients!

Because we are a growing company doing big things, workflows and processes can evolve quickly as we scale. You just have to be comfortable adapting to a fast-paced, evolving environment, but management supports you every step of the way.

The people are genuinely great to work with, and the culture is one of the strongest aspects of the company. Coworkers are supportive, collaborative, and always willing to help when needed. The CEO is friendly, approachable, and seems to care about employees, which creates a positive work environment.

The workload is overwhelming and often feels unsustainable. Expectations can be unrealistic given the volume of work and available resources. Work-life balance is difficult to maintain, and the company no longer offers many of the perks that once made it stand out. Management often feels disconnected from the day-to-day realities of the job and may not fully understand the challenges faced by frontline employees, resulting in decisions that can feel overly metric-driven rather than practical.