The workload is overwhelming and often feels unsustainable. Expectations can be unrealistic given the volume of work and available resources. Work-life balance is difficult to maintain, and the company no longer offers many of the perks that once made it stand out. Management often feels disconnected from the day-to-day realities of the job and may not fully understand the challenges faced by frontline employees, resulting in decisions that can feel overly metric-driven rather than practical.