Proud to say I worked @ WU - Anonymous employee Western Union Employee Review

5.0
Sep 9, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Global opportunities. Able to learn and grow. Progressive leadership and working hard to evolve culture of 160+ year old company.

Cons

Evolving business model to digital platforms and may create risk in legacy job roles.

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Western Union Response
9y
Thanks so much for having been part of WU. It's true, we are in the middle of rapid change. The ability to innovate, and adjust to the needs of our customers with agility is one of the main reasons we've been able to stay in business (and be a market leader) for so long. As you alluded to, change is complicated. A strong pivot to fintech and technology means lots of opportunity for technology roles. Even internally, we are increasing the focus on technology to help all employees collaborate and leverage powerful tools to get work done. As the mix of work at WU changes, continual learning will help all of us be ready to meet the needs of our customers now, and in the future.

Explore other reviews about Western Union

5.0
May 1, 2026
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CEO approval
Business Outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- There are so many kind, hard working people here that make it genuinely nice to come into the office - The office itself is really modern, great Mountain views, and fun monthly office hours where leaders from around the business discuss their work - Some senior leadership here are visionaries who reflect strong hiring decisions from the ET and they give me hope that perhaps the company isn’t sinking deep in quick sand

Cons

- Peformance reviews mean nothing. There is a limit to how many people per team can be given “meets expectations,” regardless of if you meet your goals. I have coworkers—young, new to the company, and excited to learn more, support other teams beyond there’s—who have only ever “partially met expectations”. As such, they have disengaged because what’s the point of working to meet expectations if in the end you won’t, even if you tried? - Glassdoor reviews are 90% correct. Yes, you have your portion of dissatisfied employees who do/did nothing for 20 years and are pissed that someone is now keeping track of progress on work they said they’d do, but for the most part people are sharing unfortunately true and candid experiences. I know people who have worked here for 1yr, first job out of college, who feel so frustrated by the lack of actioning against our ever precarious place in the market - Beyond Strategy…a list of large targets that breakdown into more targets that break down into more targets… it’s a classic case of can’t have your cake and eat it too. You’re telling me you want 20,000 worth of tech hours of work to be completed, but then also are enacting mass layoffs and hiring freezes? People all over the corporate ladder have BEGGED the CEO to narrow the scope to 3-5 big wins. Instead, nothing gets taken off the table and everything gets half baked and delayed because tech teams can’t focus their efforts on a few big items (nevermind the fact that these poor teams work ungodly hours…)…crazy thing is, if they focused on a smaller scope, they’d probably get work done faster and then get to move on to the items that didn’t make that top list!!! Wowwwwww!!! Capacity management!!!!!!!!!!!!! - Some big wigs up top voted for Trump then got upset when their US retail sucks…FAFO! Almost as if the main demographic of retail customers in the US are the exact people terrorized by ICE! Mind boggling… - They know how bad the company looks to people and they know about these Glassdoor reviews!! They have a team working on improving these!!! So if you see some really short, really positive, non specific reviews reviews…yeah… - Unlimited PTO…please. 20 days before you get flagged for a conversation with your manager

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