Jan 18, 2017
Western Union Response
9yThanks for taking the time to leave a review. You're spot on regarding the importance of leaders spending time on the "front lines" to fully understand the employee/customer experience. Please reach out to your local HR rep with suggestions that you feel may help improve the feedback loop in your department.
We've found, more often than not, that the key to successful change is through "top-down" AND "bottom-up" initiatives, not just one or the other. Looking forward to working with you!