Leadership Struggling - Sales Western Union Employee Review

Senior management has no clear vision for future. Every 6 months strategy changes and they wonder why the sales team is unable to adjust to their ever changing expectations. The WU product line up has fallen behind the competition. We currently offer lower commissions to prospective agents and decent exchange rates with an annoying approach to compliance that will close new agents faster than they can begin to transact. New senior management feels that the best approach to sales is an antiquated car salesman approach from the 50’s. This new leadership has no clue how to run the US Market. Micromanagement has become the norm. While sales processes and activations are a struggle and out of the sales teams hands as the enrollment process is handled by a team in costs rica that is always understaffed thanks to the WUWay. Yet when there is a delay in the sales process you know who they are yelling at. This position in years past was an amazing opportunity, but the micromanagement has become a joke.