Compiling documents, orientation of customer - Customer Relations Western Union Employee Review

4.0
Mar 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Orientation of customers, interaction with customers and prospection of the company's products and services.

Cons

Difficulties in communicating with customers of different language backgrounds

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Western Union Response
6y
Thank you for making time to leave a review. It absolutely thrills us to hear employees say that they enjoy the work they do at Western Union! However, we are disappointed to hear about the difficulties that you face while communicating with customers of different languages. We strive to keep up with the ever-growing technology demands and promote collaborative and productive work environments for all our employees around the world. We are also dedicated to implementing thoughtful channels to help us grow and learn from feedback. Moving forward, we will share comments like yours to help influence positive change.

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5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong training opportunities, competitive benefits.

Cons

Frequent organizational layoffs. Bureaucracy, micro management, poor communication that slows down decisions. Unrealistic quotas and limited career advancement.

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