Bait/Switch, Toxic, Autocratic, Antiquated - Group Leader Western Union Employee Review

1.0
Mar 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Compelling mission, decent Salary, annual bonus, stock incentive, training and certification opportunities, LinkedIn Learning, Headspace subscription, company phone and paid cell plan

Cons

Job assignment very different from job description, extremely toxic workplace culture, no work-life-balance, autocratic leadership, antiquated tech and tools, vendors competing with each other impeding work, bitter stuck 'SME's' after sweeping layoffs last year, silo’d departments with differing incentives preventing alignment, hypocritical corporate values, lack of empathy/felt like no one cared about me, no strategy for managing working with so many global time zones, insane email volume due to low collaboration culture and lack of tooling (until recently), heavy meeting culture, death by the infamous yellow and black PowerPoint.

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Western Union Response
5y
Thank you for sharing your feedback. We’re pleased to see that you listed many pros like our company purpose, compensation, training, and benefits. We love being a purpose-driven company, and we strive to take care of our employees by providing competitive salaries, a variety of benefits, and learning opportunities. However, we’re sorry to hear about the cons you experienced. We do our best to foster a collaborative and inclusive work environment where employees can have fulfilling careers and experience work-life balance. As we continue to transform as an organization, we appreciate all the feedback we receive from current and former employees. We will share your review with the appropriate teams to help influence positive change.

Explore other reviews about Western Union

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong training opportunities, competitive benefits.

Cons

Frequent organizational layoffs. Bureaucracy, micro management, poor communication that slows down decisions. Unrealistic quotas and limited career advancement.

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