Customer service - Anonymous employee Western Union Employee Review

3.0
Sep 29, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Uk customer service department of Wester Union is in Philippines because salary is low

Cons

Security process is poor as customers loss thier money easiely by fraud collections

Explore other reviews about Western Union

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Understand that traditional remittances are dying

Cons

Not enough resources available to drive transformation. Legacy tech. Outdated systems, processes. Too much work expected per employee.

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