Virtual Phone Rep - Anonymous employee Windy City Call Center Employee Review

We are sorry to hear that this job was not the best fit for you, and we recognize that there is a lot of information being shared in the interview process. However, we pride ourselves in open communication. We strive to make sure that applicants understand that though we value customer service, this is not a customer service job. Instead, though it is not cold calling, it is telemarketing. We go on to send sample calls, a video to watch and ask again in the interview if this message is clear. Though we recognize there may be a lot of information, we do believe that all of those means of communication are more than substantial to communicate the type of position. Here is the video we share with all new applicants: https://www.cubbyusercontent.com/pl/Instant+Meeting+2015-11-30+(8).webm/_31818020ccd64ec3813b6cc9ef598095. We recognize that this job may not be the best fit for everyone. However, we strive to set realistic expectations, our managers value a family focused environment and upper management sees representatives as people and not just numbers. Finally, each person is responsible for maintaining their own computer and internet service. Our dialer is highly compatible with Mac products. However, the speed of your internet, your processor speed and the ability to troubleshoot technology problems will all determine whether your system is compatible with our dialer. We have many employees who are Mac users and have never complained of issues with our software and their computer.