Windy City Call Center reviews

We regret that your experience was not favorable with our company. However, we strive to provide a professional work place in which our employees and our clients are treated with the highest level of respect. Our managers are committed to the growth of the company, and the individual growth of new employees. If an employee is separated within the first 30 days, or does not pass onboading it is generally for egregious unprofessional behavior. This includes, but is not limited to, failing to comply with attendance protocols, swearing between calls or insubordination. In your particular case, we are more than happy to speak with you directly about the incident that would have resulted in you not passing onboarding. We work really hard to recruit and hire an exemplary workforce, we value family first and believe that the best part of our organization is our staff. However, any unprofessional behavior, such as the aforementioned examples, puts the integrity of the business at risk, and therefore requires that we move forward with separating the individual from employment. Our email communication is always professional, in fact we use templates to ensure consistency when responding to employees. However, we do understand that it is hard to communicate tone in an email. It is never our intent to be disrespectful in email. Finally, we are also transparent about our pay dates. Employees are paid on the 15th and last day of the month. The day you receive your first paycheck is contingent upon when you start. Again, we wish you well in future endeavors and regret that our working relationship could not last longer.

We continue to offer our employees alternate campaigns to work on. We do make education calls, but do abide by the highest standards in the industry. This includes, but is not limited to, ensuring that all of our data is TCPA compliant, and that all data we call on is 100% opted into by the prospective lead we call. By doing this, we try to ensure that our representatives are able to engage with great leads. We recognize that this is not always an easy task, but majority of our representatives consistently meet and exceed this target. We abide by the belief that if you own the call, value great customer service skills and bring a positive attitude to each call, you can meet the expectations that our company has set forth. We offer a $1.00 increase after 90 days, and a chance for a promotion and increase 6 months after that. Though management positions do not open frequently, we believe when one opens that our best applicants are those who understand the job. All of our managers and many of our QAs all worked as a Call Center Agent at one time. We know that this job is not easy, and we value the performance of agents. Therefore, we regularly offer incentives, which includes employee referral bonuses, bonuses and gift cards for exceeding company targets and other contests to keep our team motivated and to show our appreciation. It is our hope that daily we show our agents that the best part of our team is in fact the work they do for the team.