Windy City Call Center reviews

We are sorry to hear that you were unable to start with our company. We value honesty, professionalism and follow-up very much so as a company. There are very few reasons an employee would be offered a job, and then not allowed to start. The number one reason is that there was a discrepancy between the computer system results submitted and the actual results we found once our technician called to do a tech check. This discrepancy often prevents an employee from starting as their system is not equipped to run our dialer. Second, we will rescind our offer if after hire you failed to attend orientation or tech check. Without completing these tasks, we are unable to verify that you are ready for training. It is important to note that you are paid to attend these activities, and failing to attend demonstrates major red flags to the new hires readiness for working in a remote setting. We should also add that we contact the employee several times prior to determining we must rescind our offer. We also offer a deadline to respond, and if the new hire fails to meet the deadline we are unable to proceed. Finally, the third reason our offer would be rescinded pre-training is that the new hire was rude to the trainer, the technician or our staff. We value integrity and excellent communication amongst staff members. If a team member already feels that lines of respect have been crossed, we cannot proceed with our offer. We would be glad to discuss your particular experience at any time, and do wholeheartedly validate that only in these three instances would someone be prevented from starting with our company post-offer. By doing this, we in fact continue to represent the highest standard of professionalism in the industry. Our ability to attract and maintain a professional staff is because we only hire those in the team who exemplify that level of professionalism as well. Please contact us if you have any questions.

We are sorry to hear that this job was not the best fit for you, and we recognize that there is a lot of information being shared in the interview process. However, we pride ourselves in open communication. We strive to make sure that applicants understand that though we value customer service, this is not a customer service job. Instead, though it is not cold calling, it is telemarketing. We go on to send sample calls, a video to watch and ask again in the interview if this message is clear. Though we recognize there may be a lot of information, we do believe that all of those means of communication are more than substantial to communicate the type of position. Here is the video we share with all new applicants: https://www.cubbyusercontent.com/pl/Instant+Meeting+2015-11-30+(8).webm/_31818020ccd64ec3813b6cc9ef598095. We recognize that this job may not be the best fit for everyone. However, we strive to set realistic expectations, our managers value a family focused environment and upper management sees representatives as people and not just numbers. Finally, each person is responsible for maintaining their own computer and internet service. Our dialer is highly compatible with Mac products. However, the speed of your internet, your processor speed and the ability to troubleshoot technology problems will all determine whether your system is compatible with our dialer. We have many employees who are Mac users and have never complained of issues with our software and their computer.