Not a good experience - Anonymous employee Windy City Call Center Employee Review

We regret that you did not have a positive experience with our company. We understand that often when individuals write reviews they are upset, but we are more than willing to take time to listen to your concerns. We value an open door policy and strive hard to implement the feedback of our employees. Our structure for bonuses, increases and promotions is clearly defined. We are transparent about the process. The pay starts at $9/hour then after 90 days, it increases to $10/hour. At that point, you are eligible to start using/taking paid time off (PTO) as well. Six months after that you will have your first performance review in the job, where you will be eligible for yet another increase in pay, along with a promotion in the position based on your performance rating. Your review will be yearly thereafter. We do not offer promotions for individuals who work less than 6 months with the position. This is because we value a model of promotion from within, and feel that the best opportunity for leadership comes from those who performed the job and performed it well. Finally, we value ethical business practices. It is one of the reasons that we were recently nominated for LeadsCouncil Leader Award for Excellence in a Call Center! This award is a reflection of the hard work of our leaders, team members and call center representatives. What may appear to be "nit picky," is actually our desire to maintain a professional work environment that not only meets but exceeds quality standards. We take pride in this award because it demonstrates continuously our desire to operate with the highest standards of ethics in our business practices. We welcome the opportunity to discuss with you any particular concerns you may have had. We never want to appear as if we do not respond to the needs of our most important team members.