pretty good - Anonymous employee Windy City Call Center Employee Review

Thank you for your review. We are glad that you had a positive relationship with your manager and and co-workers. We believe that our greatest asset as an employer are the people we have on our team. Thank you for being a part of that team. We know that at times making calls to individuals can be a difficult task. We value your work and try hard to respond to suggestions and recommendations from our staff to improve the call process. We have built scripts and rebuttals with our team members in mind, but know that at times dealing with a variety of people and personalities on the phones can be overwhelming. We encourage our staff to spend time talking with their managers when they feel that the calls are overwhelming. Management is skilled at identifying strategies to make the call process easier or changing projects for a bit to give the staff member time to regroup. Finally, we allow agents to work from home and sometimes we recognize that this location choice can be difficult. Individuals can feel as if they are unable to travel as a result of needing to work from home or even want to work more remotely when on the road. Though we recognize that working from home may be a plus for many, we also recognize that their are individuals who are looking to work more remotely. Please know that we require agents to work from a secure location due to handling sensitive information of our clients. We wish that the location could be more fluid, but we take the personal information of our clients and prospective customers seriously. We allow temporary location changes, as long as their is a hardwire connection and a door for privacy, but we cannot allow working from public locations. Again, we thank you for being a part of our greatest asset and wish you continued success in all endeavors.