Good job - Dispatcher Windy City Call Center Employee Review

We are sorry to hear that your experience was not positive. Please know that our business does not hire dispatchers. We are an outbound call center in which we contact individuals looking for home improvement project quotes or those interested in returning to school. We do not and have never employed individuals who work as a dispatcher for products, trucks or vehicles at or through our company. In addition, one of our strongest selling points as an employer is that we allow our agents to choose their own schedule or "hours." We do this because we believe that in order to have a great work-life balance, it is essential for the employee to have freedom over their schedule. Employees are able to choose a schedule based on our hours of operation to work the position. We did this prior to the pandemic and continue this practice today. Finally, managers do not provide training for new hires. All training is completed through our training department where all trainers have several years of experience in teaching and learning. In fact, they are skilled at designing training , providing feedback and coaching new hires. Managers work with new hires once they are on the phones making calls by providing coaching and feedback for our agents. We appreciate all reviews and use them to improve our practice. Though we are unclear as to whether this review is for the correct company, we will use the feedback we can garner to improve our practices.