Good for a short time period - Anonymous employee Windy City Call Center Employee Review

We continue to offer our employees alternate campaigns to work on. We do make education calls, but do abide by the highest standards in the industry. This includes, but is not limited to, ensuring that all of our data is TCPA compliant, and that all data we call on is 100% opted into by the prospective lead we call. By doing this, we try to ensure that our representatives are able to engage with great leads. We recognize that this is not always an easy task, but majority of our representatives consistently meet and exceed this target. We abide by the belief that if you own the call, value great customer service skills and bring a positive attitude to each call, you can meet the expectations that our company has set forth. We offer a $1.00 increase after 90 days, and a chance for a promotion and increase 6 months after that. Though management positions do not open frequently, we believe when one opens that our best applicants are those who understand the job. All of our managers and many of our QAs all worked as a Call Center Agent at one time. We know that this job is not easy, and we value the performance of agents. Therefore, we regularly offer incentives, which includes employee referral bonuses, bonuses and gift cards for exceeding company targets and other contests to keep our team motivated and to show our appreciation. It is our hope that daily we show our agents that the best part of our team is in fact the work they do for the team. We consistently are noted for our ethics in the industry and our commitment to ensuring that the data we call on not only meets, but exceeds industry standards. We do not engage in deception when securing leads, and those we call have multiple opportunities to opt out of being called. Yes, this job is telemarketing, but we believe in great customer service and using reliable data sources to generate leads for our partners and clients.