Facade of Appearances - E-commerce Workhuman Employee Review

2.0
Jun 28, 2023
Recommend
CEO approval
Business Outlook

Pros

There are some really smart people that work here that want to make the product better. There are those that really do have the customer's interest in mind. You can find some great people here that are willing to collaborate with you and try and make your ideas happen.

Cons

There is lots of middle management and red tape you have to work through to get anything done. There are managers within the company that will literally try to block you from bringing ideas to leadership. There are also those that flat-out refuse to do any work. Nepotism runs wild within the company. Hiring and promotions are handed out to those close to leadership. Leadership is way out of touch with the rest of the company. You will sit in a meeting listening to a VP talk about the leadership retreat in Tuscany while you are sitting there trying to figure out how to make a vacation happen on your salary. The recognition tool is not used how it was designed to be. What you find while working here is that it's leadership that tends to get the most recognition moments (points/dollars). It's like watching the rich get richer. One of the biggest disappointments, and this is speaking for the Framingham office, is the lack of diversity. Though the company likes to put people of color all over their marketing ads and have them speak at their events, there is very little black-and-brown representation on the teams here. Internally they believe having a team full of white women, makes them diverse. It's all just optics with this company. They say they care about the human, but it's just marketing. Example. When they laid off employees, they factory reset everyone's personal phone. If you didn't recently back up your phone, you lost all your personal photos, files, and applications. For any thinking about working here, ask yourself if that fits into "working human." Also, look at all the "positive" reviews this company gets. They are all recent with no real information as to why it is great working here. This is because the company literally asks employees to give positive reviews to get a higher rating.

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Workhuman Response
2y
Thank you for your feedback. We wish you all the best in whatever you do next and thank you for your contributions during your time with us.

Explore other reviews about Workhuman

5.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility Good pay and benefits On a good path for the future

Cons

Main offices in Ireland and Framingham can be hard for communications, but we make it work.

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Workhuman Response
4mo
Thanks for sharing your feedback and we're glad your working experience is a positive one.
2.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good coworker relationships Flexible schedule Some of the tech industry standard 'perks'

Cons

Burn out Constant pressure to increase profits Ineffective leadership Points recieved is considered part of your overall salary

6
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Workhuman Response
2w
Thank you for sharing your feedback and for recognizing the strong relationships, flexibility, and benefits that many employees value at Workhuman. We recognize that customer-facing roles can be fast-paced and that experiences can vary across teams. As our business continues to mature, we're investing in stronger planning, clearer prioritization, and more effective ways of working across the organization. We'd also note that while recognition awards are an important part of our Total Rewards philosophy and are reflected in employees' Total Rewards statements, they are separate from base salary and bonus compensation. Recognition is first and foremost about celebrating meaningful contributions and impact, while also providing employees with tangible rewards for the great work they do. We know there is always more to do, and we remain committed to listening, learning, and improving the employee experience as we continue to grow. Thank you for taking the time to share your perspective.
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