THEY OWN YOU. - Customer Success Manager Workiva Employee Review

2.0
Jun 15, 2015
Recommend
CEO approval
Business Outlook

Pros

I love love love some of the people I work with, especially in my department. They help me when I am stressed to the maximum and I do the same for them.

Cons

There was a time that I loved being a Customer Success Manager at Workiva. This time has long since passed. Its a company that believes it is right to demand their workers to put in 60 hours a week, every week of the year. The MANAGING BOARD COULD CARE LESS if you get to spend time with your family or not. The only thing they care about is making sure their customers are happy and that they are making money. I've had several mental breakdowns from the stress put on my shoulders. It never used to be this way. The worst part about it is that I do not get paid overtime. I'd be making twice the $40k/year I do now. Workiva has failed me, and have failed everyone working for Workiva with similar feelings, which there are a lot.

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5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of guidence. Supportive team

Cons

None thus far. Everything has been great

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and flexibility Size of company is great - not too big, not too small Great coworkers (aside from the leadership)

Cons

- Horrible psychological work environment. The senior leaders in my department were absolutely terrifying and incredibly nitpicky, rather than encouraging and supportive to their people. - Career growth is a joke at Workiva, and leaders make it clear by their actions (and at times, words) that it's not a priority. I remember sitting on a department call where my VP said, "Growth is not getting a promotion at Workiva," and the context in which she said it made it feel cold, patronizing, and disheartening. Departmental calls were often uncomfortable and totally deflating. - Extremely unrealistic and very subjective standards - No manager accountability - People constantly live in fear, but the work flexibility and "great place to work" facade keep employees stuck in a toxic loop - When they get the slightest whiff of unhappiness, they push you out. I've seen it time and time again (which then creates a toxic fear culture) - Constant gaslighting

3
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