Extremely Disappointing Experience - Customer Success Manager (CSM) Workiva Employee Review

1.0
Sep 7, 2023
Recommend
CEO approval
Business Outlook

Pros

The paycheck tends to come on time.

Cons

-Management is the biggest issue. Their lack of diverse experience outside of the company has created an insular, narrow-minded environment. -Mid and senior management have held their positions for too long without seeking external experiences or training. Their resistance to new ideas and change is stifling. -The blatant favoritism is demoralizing. If you're not one of the chosen few, expect your efforts to go unrecognized and unrewarded. -Ambitious employees beware: seeking promotion or self-improvement can lead to punishment rather than reward. -There's an underhanded approach of pressuring employees to quit on their own, probably to sidestep paying unemployment benefits.

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Workiva Response
2y
Thank you for taking the time to share your feedback. To enhance our management practices, our Learning and Development team recently introduced a new Manager Essentials training program for all managers. We're committed to continuous improvement. Please reach out to humanresources@workiva.com to provide further feedback.

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Pros

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Cons

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2.0
Jun 2, 2026
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Pros

Remote work and flexibility Size of company is great - not too big, not too small Great coworkers (aside from the leadership)

Cons

- Horrible psychological work environment. The senior leaders in my department were absolutely terrifying and incredibly nitpicky, rather than encouraging and supportive to their people. - Career growth is a joke at Workiva, and leaders make it clear by their actions (and at times, words) that it's not a priority. I remember sitting on a department call where my VP said, "Growth is not getting a promotion at Workiva," and the context in which she said it made it feel cold, patronizing, and disheartening. Departmental calls were often uncomfortable and totally deflating. - Extremely unrealistic and very subjective standards - No manager accountability - People constantly live in fear, but the work flexibility and "great place to work" facade keep employees stuck in a toxic loop - When they get the slightest whiff of unhappiness, they push you out. I've seen it time and time again (which then creates a toxic fear culture) - Constant gaslighting

3
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