There does appear to be some nepotism within management positions, often finding that senior management are recruited from pools of previous colleagues for existing senior management, rather than training and promotion of internal managers.
Huge emphasis on recruiting more sales staff to ramp up S&S volumes, however there is no proactive hiring in the other areas of the business which are required to support that intended volume.
Job roles have changed significantly over the years, with many people now doing entirely different tasks to those which they were hired for, causing many people to disengage with their roles and coast by.
Salaries are very stale - 2-3% annual increases and 50th percentile approach to pay i.e. Ask for you to be 'the best' but pay for 'average'