May 22, 2018
Xactly Corp. Response
8yThanks for the candid feedback.
I’m sorry to hear that you didn’t feel empowered to succeed because this is a top priority. We aim to push C.A.R.E out as far as possible while balancing that with data and performance-based decisions.
Xactly is fortunate to be growing rapidly, so we do work hard, and we ask that from each of our departments, though it’s often a workload in sales that allows for work-life balance and time to recharge as you need it. Yes, sales can be busier than usual, like any team at any business, but when these times hit, we take the approach to re-evaluate business needs and be transparent to ensure that top priorities get met.
Clear communication is essential here, and I ask employees to keep me posted if or when they’re feeling inundated. We can always adjust things. In addition, when difficult conversations do need to happen, my goal is to be aligned with my team as there should never be any surprises about performance. I will look into this, and I welcome you to reach out to me directly.