Good flexibility but poor leadership and toxic culture - Marketing Manager Xero Employee Review

1.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I was lucky to have good flexibility due to my role - could chose when I worked in office vs. at home. Have implemented free lunches on certain days. The culture *used to* be really good. I emphasise: used to. The Xero of yesteryear is no longer.

Cons

Confused leadership with a continuously shifting goalposts. A history of giving shallow lip service towards systemic issues. Success strongly depends on your immediate management - if you luck out there, you're in for a tough run. I didn't have a competent leader through my entire tenure. Their new 'low performance' PIP process is essentially just an easy way to get rid of people. Hustle culture modelled off Silicon Valley-style businesses - so if you're into that, this might be the place for you.

Explore other reviews about Xero

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

1
1.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work is still an option, when many companies are going back to in person.

Cons

Leaders don't care about their employees. Managers are allowed to game the system for annual reviews to give their teams the raises and bonuses they want, regardless of actual staff performance. Everything must be AI, regardless of what customers want or need. Focus is on building shiny new toys instead of fixing core accounting system issues, and what's shiny changes every few months.

6
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