Does Xero pay their employees well?

According to anonymously submitted Glassdoor reviews, Xero employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Xero. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Xero?

53% of Xero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Xero 3.5 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Xero?

Software Engineer (95) , Customer Experience Specialist (90) , Senior Software Engineer (67) , Account Manager (60) , Product Manager (46) , Software Developer (34) , Senior Engineer (30) , Senior Account Manager (28) , Engineer (23) , Sales (22) , Product Designer (19) , Developer (16) , Lead Engineer (15) , Intern (14) , Partner Consultant (14)

What are the pros of working at Xero according to real employee reviews?

"Xero has a great culture which trusts its employees and gives them space and authority to do their best work." ((in 304 reviews)); "Great people to work with Free vending machine and fruit Lots of cool events and Friday drinks Up to date tech to use for working" ((in 243 reviews)); "Good Benefits and snacks and close to a subway station in the middle of the city." ((in 70 reviews)); "Great teams and awesome product mindset" ((in 56 reviews)); "Great office to work in with quite a few bonuses" ((in 40 reviews))

What are the cons of working at Xero according to real employee reviews?

"Micro management What’s was cool and special before are being taken away" ((in 59 reviews)); "Senior leadership are so overconfident in their decisions that they get visibly angry when questioned about their laughably poor decisions" ((in 50 reviews)); "Pay is low compared to australia" ((in 47 reviews)); "Starting salary is low compared to other companies" ((in 38 reviews)); "Many managers appear more invested in their own visibility and advancement than in the growth or wellbeing of their teams." ((in 38 reviews))

What are employees saying about Xero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Xero layoffs and their outlook for job security at Xero in 2026.

What are the top reviewed Xero locations?

Denver , San Francisco , New York , San Mateo , San Jose , Oklahoma City , Houston , Cleveland , Los Angeles , Colorado Springs , Wellington , Portland , Philadelphia , Atlanta

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Xero reviews

Call center hidden within a tech start-up - CX Customer Experience Agent Xero Employee Review

1.0

Mar 9, 2021

Cx customer experience agent

Recommend

CEO approval

Business Outlook

Pros

*Good benefits (you'll be made to feel lucky you get them though) *You get company shares (crumbs for support) *Every other department is treated well if your one of the lucky few who get hired into another department *Company is in a good position with steady growth

Cons

*Customer support is pretty much treated like a cost center in Xero, you will be micromanaged at all times to ensure they are getting as much work out of you as possible, the quality comes second. *Very toxic work culture within support, it's set up so staff are in competition with each other, competing for tickets and numbers. * You'll be held to account by "data" which is manipulated regularly to go against the worker, management tactic to keep you on your toes I guess. *Work is mind-numbing, they ask you to stick with preset replies and "company voice" so you're day consists of copy and paste mostly If you're looking to join a support team in the tech space in order to further your career or to actually be appreciated and involved then give this a miss. For people still working in support in Xero, use the experience to move to another company, despite what you might have been told, this is not how other tech companies run their support teams

Xero Response

Thank you for taking the time to leave a review. We appreciate the thorough nature of your feedback and take your comments very seriously. We value every Xero and work hard to champion our values on every team. We’re sorry to hear this wasn’t your experience and will share this internally with our Director of People Experience for further review. Thank you again for providing this valuable feedback.

Explore other reviews about Xero

5.0

Apr 24, 2026

Partner consultant

Recommend

CEO approval

Business Outlook

Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

1.0

Jul 22, 2026

Product manager

Recommend

CEO approval

Business Outlook

Pros

Remote work is still an option, when many companies are going back to in person.

Cons

Leaders don't care about their employees. Managers are allowed to game the system for annual reviews to give their teams the raises and bonuses they want, regardless of actual staff performance. Everything must be AI, regardless of what customers want or need. Focus is on building shiny new toys instead of fixing core accounting system issues, and what's shiny changes every few months.

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Jobs at Xero

Customer Success People Lead

Senior Solutions Consultant

SVP Product Marketing

Global Sales Operations Manager

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Call center hidden within a tech start-up - CX Customer Experience Agent Xero Employee Review

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