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Zoom Communications

Engaged Employer

wonderful place to work! - Account Executive Zoom Communications Employee Review

5.0
Apr 4, 2019
Recommend
CEO approval
Business Outlook

Pros

- Amazing product - Having a product development & engineering team that is extremely technical but listens to the customer. We don't develop features for the sake of features. - Having a technical founder!! I've worked for many tech companies that were just shiny objects. That isn't Zoom! - Open and supportive company culture. Someone close to me passed away with in my first year at Zoom. The entire Sales leadership chain reached out and was supportive of my needs. - Good balance of pushing sales reps to suceed and understanding that we can't control everything. Zoom emphasizes the inputs & employee effort and trusts that the outputs will happen. As a sales rep, I really like that. - So far, there has been just the right amount of structure. There are processes in place for escalations and everything, but if you really need something urgently it will happen ASAP. - As a remote employee I never feel out of the loop. Communication is open and frequent. I travel to an office about once a quarter.

Cons

- Salesforce (CRM Software) is pretty frustrating. I think every fast growing tech company has that problem and I know we are working on fixing it.

Explore other reviews about Zoom Communications

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great product, great team, work/life balance, great tools

Cons

Products change rapidly and training isn't always helpful

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing about this company is worth noting.

Cons

One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

4
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Zoom Communications Response
3d
Thank you for taking the time to share your experience. It's unfortunate to hear that your time at Zoom has not met your expectations. We understand from your feedback that concerns around leadership, communication, work-life balance, and employee support have had a significant impact on your experience. Creating a respectful, supportive workplace where employees feel valued and empowered is essential, and your perspective highlights the importance of consistent leadership, clear communication, and a positive employee experience. We appreciate you sharing your candid feedback and encourage you to reach out to engagement@zoom.us.
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