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Zoom Communications

Engaged Employer

The best place to be. Seriously! - Customer Success Manager Zoom Communications Employee Review

5.0
Jun 9, 2020
Recommend
CEO approval
Business Outlook

Pros

Everything you have read about Zoom's amazing CEO and leadership is true! Eric is an amazing leader who is sincere in wanting what's best for employees and customers. The benefits are amazing and we are constantly spoiled with fun events, gifts and opportunities to attend interesting and relevant events! Zooms support teams are some of the best I've worked with and go above and beyond daily to help our customers and fellow team members, they're amazing! In the current climate, Zooms messaging to employees has been clear about putting our safety first and, providing additional benefits to help as much as possible. Zooms response to Covid and helping us through such a challenging and busy time has been remarkable.

Cons

With fast growth, challenges are expected and it can be difficult to keep up with the frequent changes and updates. In such a fast paced environment, finding time to improve product knowledge can also be difficult. Although benefits are amazing, base salaries would benefit from a solid reveue and realignment. As recruitment is often managed from our international offices (they're a great team!) it can be difficult demonstrating value and justifying salary negotiations.

Explore other reviews about Zoom Communications

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible hours, reasonable deadlines. good pay.

Cons

Long hours and not as fast paced.

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Zoom Communications Response
3w
It’s great to hear that you value the flexible hours, reasonable deadlines, and competitive compensation. We appreciate you taking the time to share your perspective and your continued dedication as a member of the Zoom team.
3.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Native C++ client Bar is low for being a domain expert - knowledge the average Silicon Valley engineer should have is somehow in short supply there, so it's easier to stand out Pay was OK, while it lasted

Cons

Repeated rounds of layoffs, with departed colleagues' work being heaped on those remaining, left everyone miserable and stressed and just waiting for when our turn is next. My boss actually announced development was shifting to "startup mode", and when I asked if that means more upside or flexibility or equity or any of the other reasons you may choose a startup over a large established company, the answer was, "no, just more work" (!?!) Serious culture and power divide between overseas and California based development teams. Zero career growth investment in employees; no training or conferences except those offered by Zoom. Fired entire DEI team CEO attended Melania's movie premier

3
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Zoom Communications Response
1mo
Thank you for sharing your experience and perspective. We understand how changes in leadership and hiring approaches can significantly impact team dynamics and overall culture. Your feedback highlights the importance of internal mobility, leadership alignment, and ensuring that employee voices are heard across regions. We appreciate you taking the time to provide such detailed and candid feedback, and we appreciate the positives you found during your time. We wish you all the best in your future endeavors.
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