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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      Great product, awful operations - Channel Account Manager Zoom Communications Employee Review

      3.0
      Feb 11, 2023
      Channel account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The product is superior to anything on the market. 9/10 if you get to demo, you will win the deal. The people in front of the customer were top notch. Mostly friendly and helpful. Great pay and benefits. Unlimited PTO that you can actually take

      Cons

      Operations and support is a nightmare. There were major issues before the layoffs and now it is going to be hard to reorg and recover. They are also very left leaning. There are internal org chats where left leaning employees are free to spew outrageous political stances and to unchecked and if you have an opinion other than theirs you are not safe to voice an opinion. Leave the political chat at home

      Explore other reviews about Zoom Communications

      5.0
      Jul 8, 2026
      Mid market account executive vast
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product, great team, work/life balance, great tools

      Cons

      Products change rapidly and training isn't always helpful

      1.0
      Jun 23, 2026
      Support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing about this company is worth noting.

      Cons

      One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

      4
      avatar
      Zoom Communications Response
      4d
      Thank you for taking the time to share your experience. It's unfortunate to hear that your time at Zoom has not met your expectations. We understand from your feedback that concerns around leadership, communication, work-life balance, and employee support have had a significant impact on your experience. Creating a respectful, supportive workplace where employees feel valued and empowered is essential, and your perspective highlights the importance of consistent leadership, clear communication, and a positive employee experience. We appreciate you sharing your candid feedback and encourage you to reach out to engagement@zoom.us.
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