Pros
Great colleagues and leadership. Good brand recognition. Product has done a good job of growing the platform to more than just meetings. Lots of support tools and processes in place. Access to a ton of great SaaS / business applications. Culture was good although that may change.
Cons
Zoom is going through a ton of growing pains and rightfully so considering the company exploded overnight. The UC space is highly saturated and ultra-competitive. Videoconferencing, chat, telephony are essentially commodities post pandemic. Most deals come down to splitting hairs among features and cost. Success is highly dependent upon the book of business reps are tied to and timing of incumbent vendor contracts, etc. Channel is a mess - very few partners out there that do actually provide value. Operations is a mess. The amount of support and billing issues I got roped into was alarming. The workflows and processes around some of these Ops were tedious and time consuming. MSFT Teams is a problem. Product is running out of new products to sell. Some of these new add-on products are super niche and very tough to to assign a price tag. Timing is everything. I would tread carefully if considering a sales role here.
