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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      Times have changed - Head of Department Zoom Communications Employee Review

      3.0
      Feb 13, 2023
      Head of department
      Recommend
      CEO approval
      Business Outlook

      Pros

      CEO is a kind and inspirational leader. Great benefits and pay scale. Innovation on product is fast but Innovation on internal processes and tools is slow. Welcoming company culture depending on where you work.

      Cons

      - Zoom is experiencing some challenges moving from an app start up to a thriving communications platform business. Through this process communication silos are developing so communication and collaboration between departments can be frustrating. - With some big competitors in their space they are facing some strong headwinds. - Development and innovation on product such as the Zoom Events platform is slow off the industry mark. Need some fresh blood in the leadership of those products that are from that industry. - Many processes are still undeveloped and manual which creates day to day frustration in some areas.

      Explore other reviews about Zoom Communications

      5.0
      Jul 13, 2026
      Sw engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for!

      Cons

      None that i can think of

      1.0
      Jun 23, 2026
      Support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing about this company is worth noting.

      Cons

      One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

      4
      avatar
      Zoom Communications Response
      1w
      Thank you for taking the time to share your experience. It's unfortunate to hear that your time at Zoom has not met your expectations. We understand from your feedback that concerns around leadership, communication, work-life balance, and employee support have had a significant impact on your experience. Creating a respectful, supportive workplace where employees feel valued and empowered is essential, and your perspective highlights the importance of consistent leadership, clear communication, and a positive employee experience. We appreciate you sharing your candid feedback and encourage you to reach out to engagement@zoom.us.
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