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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      Great but no clear strategy and poor communication - Anonymous employee Zoom Communications Employee Review

      3.0
      Mar 13, 2024
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay and benefits are competitive (including RSU packages), many of the people are very smart and ambitious, there are some promising products, and the work can be rewarding depending on your team and manager.

      Cons

      If I rated Zoom when I started a few years ago, it would easily have been 5 stars. There has been a serious downturn that seems to stem from a lack of clear strategy and very poor communication from leadership. It seems that key initiatives changed almost daily and various teams often had completely different priorities. Further, there were serious inconsistencies in performance across people and roles—some were giving 110% and some might have been, quite frankly, coasting, or at best, excluded from key initiatives. Perhaps to remedy this (and to cut spending, among other things) leaders began an ongoing series of layoffs. However, low performers were not always the target and it was often completely unknown and unclear to the organization why certain critical people and teams were cut. As you can imagine, this has created a fear culture where otherwise good people have become even more siloed and competitive.

      avatar
      Zoom Communications Response
      1y
      Thank you for sharing your detailed feedback and for your contributions over the past few years. We’re glad to hear that you found the pay, benefits, and our talented, ambitious Zoomies to be positive aspects of your experience. We understand that clear strategy and communication are critical to our company’s success. Your insights on these matters are valuable and appreciated. Thank you again for your feedback and for your time at Zoom. We wish you all the best in your future endeavors.

      Explore other reviews about Zoom Communications

      5.0
      May 15, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      flexible hours, reasonable deadlines. good pay.

      Cons

      Long hours and not as fast paced.

      avatar
      Zoom Communications Response
      3w
      It’s great to hear that you value the flexible hours, reasonable deadlines, and competitive compensation. We appreciate you taking the time to share your perspective and your continued dedication as a member of the Zoom team.
      3.0
      Apr 12, 2026
      Software development engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Native C++ client Bar is low for being a domain expert - knowledge the average Silicon Valley engineer should have is somehow in short supply there, so it's easier to stand out Pay was OK, while it lasted

      Cons

      Repeated rounds of layoffs, with departed colleagues' work being heaped on those remaining, left everyone miserable and stressed and just waiting for when our turn is next. My boss actually announced development was shifting to "startup mode", and when I asked if that means more upside or flexibility or equity or any of the other reasons you may choose a startup over a large established company, the answer was, "no, just more work" (!?!) Serious culture and power divide between overseas and California based development teams. Zero career growth investment in employees; no training or conferences except those offered by Zoom. Fired entire DEI team CEO attended Melania's movie premier

      3
      avatar
      Zoom Communications Response
      1mo
      Thank you for sharing your experience and perspective. We understand how changes in leadership and hiring approaches can significantly impact team dynamics and overall culture. Your feedback highlights the importance of internal mobility, leadership alignment, and ensuring that employee voices are heard across regions. We appreciate you taking the time to provide such detailed and candid feedback, and we appreciate the positives you found during your time. We wish you all the best in your future endeavors.
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