Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,197 reviews left anonymously by employees. This rating has been stable over the past 12 months. 62% of employees would recommend working at Zoom Communications to a friend and 52% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

62% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (297) , Software Engineer (83) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 284 reviews)); "great benefits and stock options (RSU's)" ((in 192 reviews)); "Most people are great and collaborative." ((in 134 reviews)); "Good work life balance since I started" ((in 85 reviews)); "Pay is good and competitive; generous with promotions." ((in 81 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Constant layoffs" ((in 48 reviews)); "No 401k match but that's it" ((in 19 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 17 reviews)); "There is no training or guidance whatsoever, only yelling and blame." ((in 9 reviews)); "Rampant favoritism on your face nowadays within the group." ((in 6 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

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Zoom Communications

Zoom Communications reviews

Great team and direct management. Laid off after COVID. - Techincal Support Engineer Zoom Communications Employee Review

4.0

Jun 20, 2024

Techincal support engineer

Recommend

CEO approval

Business Outlook

Pros

The team I was with was always willing to assist and answer questions. My manager was very supportive to any problems or issues that arose as well as did their best to help with intended career progression and direction.

Cons

Chat support expectations were difficult to handle with multiple chats at the same time, sometimes with completely different system or feature issues, and keeping response with the chat user. Also, at T1, the overall metrics were more based on quantity than quality and the technical support role had more customer service type of metrics than technical support metrics.

Zoom Communications Response

Thank you for sharing your experience at Zoom and for being a part of our team for over four years. We're glad to hear that you appreciated our supportive environment and the dedication of your team and manager to help you grow in your career. We understand your concerns about the chat support expectations and the emphasis on quantity over quality in metrics. At Zoom, we strive to foster a culture of continuous improvement and innovation. Your feedback on allowing more time for research and accurate responses is appreciated, and will be shared for consideration. If you have any further insights or suggestions, we would love to hear from you. Please feel free to reach out to us at engagement@zoom.us. Thank you again for your dedication and contributions to Zoom. We wish you all the best in the future.

Explore other reviews about Zoom Communications

5.0

Jul 13, 2026

Sw engineer

Recommend

CEO approval

Business Outlook

Pros

Great company to work for!

Cons

None that i can think of

1.0

Jun 23, 2026

Support engineer

Recommend

CEO approval

Business Outlook

Pros

Nothing about this company is worth noting.

Cons

One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

Zoom Communications Response

Thank you for taking the time to share your experience. It's unfortunate to hear that your time at Zoom has not met your expectations. We understand from your feedback that concerns around leadership, communication, work-life balance, and employee support have had a significant impact on your experience. Creating a respectful, supportive workplace where employees feel valued and empowered is essential, and your perspective highlights the importance of consistent leadership, clear communication, and a positive employee experience. We appreciate you sharing your candid feedback and encourage you to reach out to engagement@zoom.us.

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Jobs at Zoom Communications

Business Systems Engineering Analyst

Account Executive - Midmarket VAST

Audio Software Engineer

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Zoom Communications

Great team and direct management. Laid off after COVID. - Techincal Support Engineer Zoom Communications Employee Review

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