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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      Not as good as it used to be - Technical Support Engineer Tier 2 Zoom Communications Employee Review

      3.0
      Sep 3, 2024
      Technical support engineer tier 2
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, remote work, team oriented

      Cons

      Since covid they took amazing benefits away one by one. Pay and benefits are still good, but the really good ones are gone. Many more metrics than there used to be and getting to a place of micromanagement. Still probably better than many support roles in other companies however. The culture is much more corporate now than it used to be. I left because of these changes but its still a decent job.

      avatar
      Zoom Communications Response
      1y
      Thank you for sharing your experience working with us at Zoom. We’re glad to hear that you appreciated the benefits, remote work, and the team-oriented environment. We understand your perspectives about the changes to benefits, increased metrics, and the shift towards a more corporate culture. If you’d like to discuss your experience further, please feel free to reach out to us at engagement@zoom.us. Thank you for your contributions during your time with us. We wish you all the best in your future endeavors.

      Explore other reviews about Zoom Communications

      5.0
      Jul 8, 2026
      Mid market account executive vast
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product, great team, work/life balance, great tools

      Cons

      Products change rapidly and training isn't always helpful

      1.0
      Jun 23, 2026
      Support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing about this company is worth noting.

      Cons

      One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

      4
      avatar
      Zoom Communications Response
      6d
      Thank you for taking the time to share your experience. It's unfortunate to hear that your time at Zoom has not met your expectations. We understand from your feedback that concerns around leadership, communication, work-life balance, and employee support have had a significant impact on your experience. Creating a respectful, supportive workplace where employees feel valued and empowered is essential, and your perspective highlights the importance of consistent leadership, clear communication, and a positive employee experience. We appreciate you sharing your candid feedback and encourage you to reach out to engagement@zoom.us.
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