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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      Low cost is king - Director of Sales Zoom Communications Employee Review

      4.0
      Sep 26, 2024
      Director of sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Incredible product, company moves fast and there are lots of opportunities to learn and grow.

      Cons

      The sales team culture is virtually non-existent at this point. So much focus is on low cost and offshore, quality has taken a nose dive and everyone operates in silos. RTO initiative is confusing and unclear, making anyone who is hybrid or remote feel they are days away from being eliminated.

      avatar
      Zoom Communications Response
      1y
      Thank you for sharing your experience at Zoom. We’re glad to hear that you appreciated the incredible product and the opportunities for learning and growth. We understand your outlook about the current sales team culture, the focus on cost, and the confusion surrounding the return-to-office initiative. Your advice about bringing back transparency and the culture of care is valuable, and we take this feedback seriously as we work to improve. Thank you for your contributions during your time with us.

      Explore other reviews about Zoom Communications

      5.0
      Jul 8, 2026
      Mid market account executive vast
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product, great team, work/life balance, great tools

      Cons

      Products change rapidly and training isn't always helpful

      1.0
      Jun 23, 2026
      Support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing about this company is worth noting.

      Cons

      One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

      4
      avatar
      Zoom Communications Response
      5d
      Thank you for taking the time to share your experience. It's unfortunate to hear that your time at Zoom has not met your expectations. We understand from your feedback that concerns around leadership, communication, work-life balance, and employee support have had a significant impact on your experience. Creating a respectful, supportive workplace where employees feel valued and empowered is essential, and your perspective highlights the importance of consistent leadership, clear communication, and a positive employee experience. We appreciate you sharing your candid feedback and encourage you to reach out to engagement@zoom.us.
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