WFH but little to no growth. - IT Service Desk Analyst ePlus Employee Review

3.0
Apr 25, 2024
Recommend
CEO approval
Business Outlook

Pros

The wfh set-up is the primary reason I pursued this role. Equipment is provided and replacing defective or broken equipment isn't a hassle. Team members are helpful and friendly. The window for learning is about 3-6 months then the role offers little development. Would recommend role as resume filler.

Cons

Supervisors are doing their best but fall short often. There isn't much engagement unless chased down. It is recognizable that this is their 1st leadership role or prior leadership roles were not focused on developing their team. Annual reviews are a waste of time and annual raises are non existent. Promotions are not available and leadership doesn't seem to be invested in creating roles to keep talent. They invest more into the training and onboarding to offset workflow disruption when employees eventually leave. This is a job hop role.

Explore other reviews about ePlus

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Family-centered company, great benefits, and chances to win money

Cons

I found no cons during employment

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Incredible exposure to the industry and opportunities to meet tons of vendors and manufacturers. You get to see literally every aspect of VAR sales as your job responsibilities/ scope has no end. You will have experience doing literally so many things!

Cons

“Do more with less” is the motto here. Constantly being asked for more (output, process documents, more workload, more OEM coverage) while resources are actively being stripped away. Like, adding headcount but also reorganizing the team to also take headcount away. Asking to grow your renewal rate and outreach and then being rewarded by having even more work to do in the following months / years with the same and often times less pay due to increased quotas. It’s a growing company, which is awesome, but a completely stagnant mindset. Lateral career moves are the only options, and that’s impossible as the team is constantly under water.

See reviews by: Helpful|Rating|Date|All