Pros
The people. The ownership that our associates take with the customer that they represent on a daily basis. The successful teams are the ones that remember that we do not just work for iQor, an RMS Company... We work for our customers. At the end of the day, that's what is important.
Cons
The overload of responsibilities added to our full time responsibility of maintaining our customer relationships. iQor has underestimated the importance of these relationships and has created HR and IT processes that costs AVP's hours of time, at the cost of our customers. The outdated computers (why are we still using Microsoft 97? That's 15 years ago) and the lack of IT support has cost AVP's additional hours spent fixing computers and diagnosing the issues by utilizing our new best friend.. Google. Once again, at the cost of our customers. I dislike providing a low rating to an associate that has met the goals provided but was rated against associates on other teams that have incomparable objectives.