Pros
Good base pay easy job good benefits and promotion structure very willing to work with your schedule
Cons
This company has multiple clients but the management for metropcs side strongly appears to have corporate greed as their #1 priority -terrible morale(all my coworkers hate to work there) -good benefits, if you are good enough to get to promoted to get those benefits that is. Getting promoted usually means doing well on your calls which most everyone needs a good floor supervisor who will work with them and help fine tune their calls to help them improve and get promoted. Most of the floor supervisors don't really help you with your calls and give you general improvement statements which is very unhelpful. -They are continuisly late on reviews for promotion, one is supposed to occur every 3 months it was 6 before my first one and I didn't get promoted because I wasn't performing at an "agent" level due to lack of any real coaching. -they also don't promote for the silliest reasons. I know of one woman (name withheld for privacy) who has been there for almost 2 years, I hear her calls, they are fantastic, she easily has the best handle time on our team and most calls on our team as well but every time reviews cone around they find some excuse with her calls and say they won't promote her to a senior agent. -very little employee respect from my last floor supervisor they acted like they were the absolute authority on metro pcs yet more than 50% of the time this person was incorrect as found out by checking with other floor supervisors about the same issue. -they have a feather system which they use to keep you logged into your system and they track that to see how much system time you have logged in for pay. It uses a fingerprint identifier on the keyboard for this. This system is a way for iqor to siphon money from employees. Management will claim it's used for security but it's obviously not. How so? When it's a very slow day( and believe me there were days i waited hours between calls) you had to sit there and move your mouse or hit keys on the keyboard or else your screen will go black like a screensaver mode. This used to happen after 5 minutes of computer inactivity but was cut down to 3 minutes and when your screen blacks out you are thrown into break status and lose that minute of pay (literally even if it takes you 5 seconds to get back into ready). You aren't allowed to do anything other than hit your keyboard or move your mouse to stay in ready as they threaten they will fire you if you do. On slow days and if you don't care about your screen blacking out you could be at work for 9 hours and (assuming you have no calls) you would only get paid for 6 hours. But iqor still bills metropcs for 9 and iqor gets 3 hours of your work at full profit. You can stop your screen from blacking out but you get sick of doing it after several months. -they fired their IT and HR dept so the whole days off and system issues are always a mess to deal with. -lastly boredom. You aren't allowed to do anything but read your customer help resources. Even if there is no work at all due to fairly frequent system issues they won't let you do anything or send people home because they are milking metropcs for money. My ethics say, if you don't have work for me why are you wasting my time here at work? I'm sorry this is a long post but I wanted to make sure everyone realized how disgusted I am to have worked for this backwards company, and although it is a job, it's hard to stay motivated when I feel like this company tells me to "screw myself" everday I worked there. But if you can deal with the bad you can make this job work for you.
