Pros
Coworkers, training team, learning different programs. You bond with your team and can have a lot of phone with them. Supervisors.
Cons
Everything else. Upper management, iQor and the main client do not care about their employees. It's all about numbers and making employees suffer. Anyone beyond supervisor gets progressively worse the higher you go. There are rumors that they're pushing people out to move the center over seas. The call volume is higher than it should be. There are no breaks between calls. It's call after call the whole day. They don't pay much and the health insurance is a joke. They've lost hundreds to people quitting or getting fired in the last few months. This shows how awful they are. Cycling through people so quickly. The software barely works. Especially one program. It's broken, but God forbid you say something or try to actually fix a customer's problems instead of following the broken system. That system makes calls 4x longer than necessary. Then we get yelled at for high call times. When we're not getting written up for not using it properly, because there is no way to use it properly. I actually heard a manager say "your job isn't customer service. It's following scripts. Even if it doesn't make sense."