WORSE THAN A PUPPY MILL! CONSTANTLY HIRING - Customer Support Representative iQor Employee Review

1.0
Jul 17, 2017
Recommend
CEO approval
Business Outlook

Pros

you do receive a paycheck every 2 weeks at 10.00 per hour . there are benefits after training

Cons

lose 20+ employees every month , 36+ new hires every 6 weeks. Cannot keep employees. No job security. Too keep from paying metric bonus will raise requirements at last minute. required to follow a script , you must ask cust to upgrade to protection plan premier free for 30 days no cost no claim period and additional 12.99 after that if you dont you get an alert if you get 3 alerts you are told ATT makes money by this and if agent not upgrading cust they are not making ATT money and they will loose job. Basically you are hired to make customers upgrade ther protection plan not for troubleshooting or resolving problems.

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5.0
Oct 6, 2025
Recommend
CEO approval
Business Outlook

Pros

you do everything you suppose to do you can get rehired

Cons

have to be on camera and really strict on camera

3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work possible for some contracts.

Cons

Pay. Pay varies according to contract and the Metrics are often times unattainable. I took a $1.25 pay cut after the company lost the contract that I was originally hired for. Almost 2 years later, working my 4th contract and still no raise. Always getting moved around and it seems like I stay in training just as much as real time work. No bonus option while in training.

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