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iQor

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iQor reviews

Avoid like the plague - Customer Service Representative (CSR) iQor Employee Review

2.0
Apr 19, 2025
Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Some competent management exists....barely. If you get the luck of the scheduling gods and end up with a decent manager, then it is a worthwhile venture.

Cons

Everything from management to equipment and the policies surronding them all are lacking. During my time, I went through 3 machines, each worse than the previous, 4 different teams due to reshuffling (vendor contract, and turnover). Nothing was ever consistent or concrete. AVOID at all cost

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iQor Response
1y
Thank you for taking the time to write to us; we are always growing and learning from constructive criticism. We sincerely apologize for any dissatisfaction you experienced during your time with iQor. iQor’s leadership aims to keep our teams happy and well-supported. Whether it is an escalated call or support via increased training, management should be there to help. We're sorry to hear that wasn't your experience. Please reach out to us at youmatter@iqor.com to share your thoughts. We wish you the best!

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5.0
Oct 6, 2025
Medicaid eligibility specialist
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CEO approval
Business Outlook

Pros

you do everything you suppose to do you can get rehired

Cons

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3.0
Jul 12, 2026
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Remote work possible for some contracts.

Cons

Pay. Pay varies according to contract and the Metrics are often times unattainable. I took a $1.25 pay cut after the company lost the contract that I was originally hired for. Almost 2 years later, working my 4th contract and still no raise. Always getting moved around and it seems like I stay in training just as much as real time work. No bonus option while in training.

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