NO WORK AT HOME IN PHILIPPINE-BASED - Senior Customer Service Representative (CSR III) iQor Employee Review

2.0
Jun 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Good salary yes it's true

Cons

There’s no work-from-home setup being offered, even for tenured and top-performing agents. I’ve requested it multiple times; last year and again last month but it was rejected. I’m growing tired of the daily office routine: same environment, same faces. It’s become mentally draining and monotonous. What I need is work-life balance, an environment where I can deliver results and still have space for personal growth. For the past three years, I’ve consistently been a top agent. I’ve always done my best to meet expectations and follow company protocols. But when I finally asked for something that would support my own well-being and development, I was denied. At this point, I no longer feel fulfilled or valued in this company. I'm preparing to submit my resignation.

Explore other reviews about iQor

5.0
Oct 6, 2025
Recommend
CEO approval
Business Outlook

Pros

you do everything you suppose to do you can get rehired

Cons

have to be on camera and really strict on camera

3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work possible for some contracts.

Cons

Pay. Pay varies according to contract and the Metrics are often times unattainable. I took a $1.25 pay cut after the company lost the contract that I was originally hired for. Almost 2 years later, working my 4th contract and still no raise. Always getting moved around and it seems like I stay in training just as much as real time work. No bonus option while in training.

See reviews by: Helpful|Rating|Date|All