Hostile work enviroment - Customer Service Representative ooma Employee Review

The culture is great. A bunch of folks from all over the world having a good time making great products and delivering great products where they fit.

Benefits package is somewhat odd. 401k company match happens once a year in January based upon the contributions from the prior year. Which impacts the contributions for the following tax year. Small thing, but it is odd.

Consistent product strategy, focused teams, leadership is focused on company and employee success, decent internal communication on companywide initiatives or updates, structured/traditional company All Hands meetings, improving stock price, solid product competitive advantages.

Lots of senior leadership has been with the company for 10-20 years. This can be great for institutional knowledge and consistency but can also create significant blindspots. Modernization of tools, systems and employee expectations can sometimes feel outdated, completely manual or slow. Investment decisions can sometimes feel pennywise but pound foolish. Collaboration between technical and product teams can feel painful.