AVOID!!! - OUTSIDE SALES ooma Employee Review

1.0
Nov 9, 2016
Recommend
CEO approval
Business Outlook

Pros

A decent product that has much to offer offset by horrendous sales managers and sales policies and constantly changing commission structure.

Cons

1. People are brought on as contract employees with horrible benefits. Some get promoted to regular employee, but there is NO set standard and the requirements change as management sees fit with no communication or accountability. 2. There is NO transparency. Sales managers are unaccountable and refuse to allow workers access to anyone in upper management. No phone numbers are provided, and if an email is sent, that is regarded as a fireable offense. 3. Commissions change from month to month, sometimes even mid month and they are NEVER done so to benefit the reps. 4. Training is minimal. 5. Sales manager takes care of pet reps and allows everyone else to die on the vine. And if anyone objects, see #2. 6. Sales managers talk to employees in condescending manner. Completely unmotivating. 7. Dishonest marketing tools that are designed to mislead the customers.

Explore other reviews about ooma

5.0
Jul 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The culture is great. A bunch of folks from all over the world having a good time making great products and delivering great products where they fit.

Cons

Benefits package is somewhat odd. 401k company match happens once a year in January based upon the contributions from the prior year. Which impacts the contributions for the following tax year. Small thing, but it is odd.

4.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Consistent product strategy, focused teams, leadership is focused on company and employee success, decent internal communication on companywide initiatives or updates, structured/traditional company All Hands meetings, improving stock price, solid product competitive advantages.

Cons

Lots of senior leadership has been with the company for 10-20 years. This can be great for institutional knowledge and consistency but can also create significant blindspots. Modernization of tools, systems and employee expectations can sometimes feel outdated, completely manual or slow. Investment decisions can sometimes feel pennywise but pound foolish. Collaboration between technical and product teams can feel painful.

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