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Empower

Engaged Employer

Empower Customer Service Representative CSR reviews

1.1

2% would recommend to a friend

(5 total reviews)
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Edmund F. Murphy III

2% approve of CEO

2% positive business outlook

Ratings by category

2.2

Compensation and benefits

1.3

Career opportunities

1.2

Culture & values

1.2

Diversity & inclusion

1.2

Work/Life balance

1.1

Senior management

Ratings by demographic groups

Reviews by job title

5 reviews
1.0
May 25, 2022

Ehh

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

At home job. It used to be weekends off by they just added Saturdays so that’s no longer good. No others pros.

Cons

Company doesn’t care about their employees all the managers take all the time off in the world but for the guys who basically carry the company it’s almost impossible to get days off. Even for months ahead they have what’s called black out dates meaning they “think” it’s going to be busy which sometimes their literally dead. Pay is minimum for all the tasks and stuff you do over the phone. Your basically a sitting robot back to back calls non stop

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Empower Response
3y
Thank you for your feedback. We recognize the importance of time off to rest and recharge and encourage associates to utilize time off available to them. We provide a very competitive rate for call center roles and encourage career growth for associates. We transfer 5 – 10 associates out of the call center to other roles internally every month.
1.0
Jan 19, 2021

Awful workplace, bad managers, high school cliques

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Retirement plan options, company match, pay

Cons

Management, work/life balance, morale, hard to move up in company, favoritism, terrible health insurance

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Empower Response
5y
Overall wellbeing is always a focus, even more so with the unique challenges of the last year. Empower strives to offer competitive benefits and wellness programs. Associates are encouraged to own their career through ongoing conversations about growth and development with their managers. All of our open positions are posted, allowing associates to apply for new opportunities; on average, approximately 40% of our positions are filled internally.
Viewing 4 - 5 of 5 Reviews
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