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Thank you for taking the time to share your experience. While it can be hard to respond without context and background, we wanted to take the time to provide a response to you. It is concerning that you chose this format to voice your concerns when we have so many different avenues for open communication and the ability for our associates to talk to any level of leadership. Here at Ensemble, communication with each other, our team members, leaders and across the company is imperative to the success of Ensemble and the results that we produce for our clients. Each and every day our associates have the chance to meet with their team and their leader to talk about what’s working, ways to improve and things that are going on around the company. Every week, our senior leadership team sends out communication to all of our associates, no matter their location. We have a newsletter, a company intranet, additional weekly e-mails that are sent to our associates and many other different ways that we communicate across our company. We provide countless opportunities to speak up about ways to improve around our company, and we encourage this each and every day. In fact, just last week we asked specifically for feedback on how we can better make you feel communicated with and valued here at Ensemble. Ensemble has also been very active in your community with charitable contribution and strives to put People First, Last and Always. We invite you to please contact us directly with your personal story at tellshannon@ensemblehp.com or heyemily@ensemblehp.com or our personal cell phone numbers which are published and let’s discuss your perception and experience together.
Shannon White, President and COO, Ensemble Health Partners
Emily Jones, SVP, Patient Access Services, Ensemble Health Partners
