6y
I am officially designating this as a grumpy 😠 review.
Given that 9 out of 10 reviews for Ensemble are 5-star, I think the best way to respond to a one-star review is to point to our anonymous associate survey results and third party awards. For anyone out there looking at Ensemble as a next move in your career we are more than happy to share our comprehensive survey results - we couldn’t be more proud of them. Long story short, as an organization, our overall engagement score is 79% compared to IBM WorldNorms benchmarking of 74%. Over the last year, we have been able to increase our engagement score 7% showing we put People First, Last, Always. We’ve been recognized as a Becker's top 150 places to work and a Top Workplace in Cincinnati. With regard to to our compensation: As I’ve said in other responses: We start entry-level associates with strong comp packages and we have a 25% higher internal promotion rate than industry benchmark. Compensation is explained right up front, nothing hidden. If it’s a fit we’re off to the races. If it’s not, we really need to rely on prospective hires to make choices that work for their lives. I think it’s also important to point out that we have communication and escalation channels for any and every issue and concern that an associate might be dealing with. It goes all the way to the top. My door is always open and I welcome emails anytime (ShareWithShannon@EnsembleHP.com). Ensemble is a place where associate voices are empowered. If you don’t speak up we can’t do anything to create a better situation for you. And just to be clear, an anonymous 1-star review with deriding remarks doesn’t count as speaking up. Finally, the metrics. You don’t get recognized as the best RCM company doing the same thing that that everybody else does. We work hard, deliver exceptional results for our clients and reward associates that go above and beyond. We’ve been recognized with nearly every award this industry offers, and we are “closing the doors,” but only because we have to move to a new state-of-the art facility to accommodate our growth.