2.0
Feb 24, 2022
Difficult metrics
Former employee, more than 1 year
Earth City, MO
Recommend
CEO approval
Business Outlook
Pros
Hours are consistent, health insurance is good, pay (2020) 15.80 for Missouri.
Cons
The metrics they use for their calling center is difficult to meet. Very redundant job - Workforce solutions, also known as theworknumber. After every call, you get less than 2 mins to wrap up call work before the system automatically puts you into the next call. The calls never stop, it never seems like there is enough staff to take all the calls. Customers wait in que for hours.