European Wax Center reviews

Management, including the owner, need to be well informed about the business of Esthetics. To think that it's just a business, is incredibly ignorant. How can you invest an enormous amount of money and not be informed about what you are investing in? You are expected to learn scripts about EVERYTHING from how you speak to your guests, to the products. They tell you they are NOT pushing products or packages, but that is ALL it is about. Honestly, they really are not concerned with whether the guest has a quality experience with the waxer, although the scripts have them ask each guest when they come out from their service, they are much more concerned about selling packages and products. The management will fault the WAXER if guests are no shows, telling you that you obviously did not establish a good relationship with them and that is why there are no shows. The reality is it is the responsibility of the front desk and/or manager who is usually working at the front to make confirmation calls, which often does not happen and that is the real reason why. If your rebooking percentage is high consistently, it is NOT the waxers' issue, but the lack of confirming calls. You must fully drink their kool-aid. Management and corporate do not want to hear anything that is considered "negative" TO THEM. During your weekly meetings they will ask if you have any questions or concerns, but they are never open to hearing anything that is not POSITIVE. If have to fill out forms on their intranet for anything from telling them they need to order back stock to booking errors to time off. It is like connnecting to a voice recording system and never getting a live body

The bad part of working here is mainly the pay. Lots of work for very little money. Pay is $8 + 5% commission on services + 16% of product sales + bonus. The disappointing part about being an employee here is the inability to achieve any of the bonuses. They created the bonuses based on completing a certain number of service dollars in a time period. The bonus is not achievable based on the number of hours you are allowed to work in the pay period. Even at 100% booking, you cannot meet these numbers since the work week the owner/managment based them off of is a 40 hour work week, and full-time employees max out at around 30 booked hours. Knowing that your employer is making a lot of money based on the services all waxers are completing, and knowing that they only actually pay you about $10/hr with no benefits (when you're doing about a minimum of $160/hr + in services) is pretty disappointing. Also, once the waxers on the books have reached about 50% of booking, they add new waxers. So there is never really an opportunity to be completely booked. The average salary caps at around 35k/yr and that is including tips.